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Customer Journey Management & Customer Experience (CX) Software | inQuba Blog Resources Contact Us Contact Us Search Menu Products inQuba Journey Management inQuba CX inQuba Engage inQuba Case Management inQuba Social Services Industries Customers Company The Team Investors Partners Blog Resources Contact See Demo Create and optimise the journeys your customers love Discover & visualise your customers’ real journeys Measure your customers’ sentiment & emotional context Apply deep insights to create nudges & interventions Review ROI & fine-tune optimisation for conversion Get Started Watch the full video Create and optimise the journeys your customer love Watch the full video Discover & visualise your customers’ real journeys Measure your customers’ sentiment & emotional context Apply deep insights to create nudges & interventions Review ROI & fine-tune optimisation for conversion GET STARTED Trusted by companies worldwide Trusted by companies worldwide Create customer journeys that unlock revenue With inQuba’s AI-driven Journey Management software, it’s easy to turn customer data into visual paths, overlay emotion, and use deep insights to design interventions that optimise for revenue. Here’s how it works: Discover & visualize real customer journeys Measure how customers are feeling Get deep insights into behaviour & segments Change behaviour with nudges & interventions Review ROI and fine-tune optimisation Discover & visualize real customer journeys Measure how customers are feeling Get deep insights into behaviour & segments Change behaviour with nudges & interventions Review ROI and fine-tune optimisation READ MORE Resources BLOG Twenty Years Later, is the Net Promoter Score Still Relevant? NPS programs have been a huge success, but have they resulted in sustained growth for businesses? PRESS RELEASE InMoment and inQuba Partnership Announced Partnership offers a journey-first approach to experience improvement EBOOK Customer Journey Management in Financial Services The definitive guide to use cases & success stories shows how leading financial services providers deliver value The inQuba difference It’s time to rapidly uncover revenue opportunities, advance your digital agenda and make sure your customers stick around. You’ll love the following: Reduced dev dependency Light integration ensuring speed to results Intervention clarity Where and when to intervene for best results Quick iteration Swift testing for intervention effectiveness Real ROI Tangible links between interventions and conversion Speed to insight Rapid insight into what’s happening in your business Watch Demo Brands growing with inQuba In our quest to revolve our world around our customer the inQuba Unified CX program shows our customers that we are listening to them, and gives Telkom the necessary insights to act speedily and improve the experience to customers. We sought a partner for our ‘Journey of Transformation’ and we found that partner in inQuba. inQuba provides the right analytics and insights in to what our customers’ sentiment is at every stage of the customer journey – in real-time. Brands growing with inQuba In our quest to revolve our world around our customer the inQuba Unified CX program shows our customers that we are listening to them, and gives Telkom the necessary insights to act speedily and improve the experience to customers. We sought a partner for our ‘Journey of Transformation’ and we found that partner in inQuba. inQuba provides the right analytics and insights in to what our customers’ sentiment is at every stage of the customer journey – in real-time. inQuba Journey Cloud inQuba’s Journey Cloud offers a toolbox of cloud-based apps to help you optimize customer journeys and reinvent customer experiences. inQuba Journey Management Visualise customers’ real journeys and intervene to win, keep and grow them. Learn more inQuba CX Gather customer feedback throughout their journeys and across channels. Learn more inQuba Case Management Capture and fix service failures though collaborative ticketing and service recovery. Learn more inQuba Engage Communicate with customers throughout their journeys and across channels. Learn More inQuba Social Listen and respond to your customers on their preferred social networks. Learn more © Copyright inQuba 2024. All Rights Reserved. Web Privacy Policy POPIA Data Privacy Policy inQuba Code of Conduct Contact us The inQuba team is waiting to hear from you! Please fill in your details here Please fill in your details here and we will respond to your message within 24 hours. Join us Get regular updates about the world of CX orchestration by subscribing to inQuba’s newsfeeds below. First name Surname Business email By submitting this form you agree to inQuba processing your data in accordance with inQuba’s Web Privacy Policy . You can opt-out of all communications at any time. This form is protected by reCAPTCHA. Follow us Bruce Eidsvik inQuba President, North America Bruce is a seasoned executive with over 25 years of experience in sales and marketing mainly within the customer experience space. Bruce has held senior executive roles at Genesys, a private equity backed cloud customer experience company and OpenText, a NASDAQ listed information management company, where he led their Global Growth Marketing and Sales Development organizations. Prior to these roles, Bruce was the Managing Director for the APAC region at Genesys, based out of Singapore. Bruce is also an entrepreneur and a co-founder of Insight Venture backed VoiceGenie Technologies Inc, which was successfully exited in 2006. This work has led Bruce to points around the globe, helping both Fortune 100 and SMBs alike. Bruce is a frequent keynote speaker at CX events worldwide, where he is more than happy to share his experiences and best practices to help others. Bruce is a team builder, has a passion for driving creativity, developing leaders and getting stuff done. Bruce strongly believes that fun is an important component of driving great results. Outside of work, Bruce is an avid skier, road and mountain biker, triathlete and in love with the mountains. Bruce holds a Bachelors of Science degree with Honors in engineering physics from Queen’s University. After 14 years abroad, Bruce and his family are back in Canada and living just outside Banff, Alberta. Liza Rogers-Nolte Head: Inside Sales SA and Marketing Liza joined inQuba shortly after inception in 2011. She has held various roles and responsibilities during the time and has been vital to the success of the business. Since 2016, Liza has headed up inQuba’s global Inside Sales function, responsible for identifying, qualifying and nurturing new business relationships. She also plays a fundamental role within inQuba’s marketing function, being jointly responsible for all key, global marketing events. Liza also manages the relationships of inQuba Partners, specifically the Microsoft Partner Relationship for which she is the MSFT Alliance Partner Manager. Prior to inQuba, Liza spent over 10 years in London (UK) gaining international experience in various industries. This included working closely with top executives in FTSE 250 and blue-chip companies in industries such as banking, private equity, investment property, executive search, and others. Prinay Panday Head: BI and DevOps Prinay is responsible for overseeing all IT operations, technical delivery and technical strategy for inQuba, ensuring alignment with the company’s business requirements and goals. Prinay is responsible for assisting other departments within inQuba, such as Product, Development and Professional Services, in utilising technology efficiently and profitably. He also spent several years in software development at inQuba which has provided him with deeper insight into effective technical delivery and operations of the inQuba platform. Prior to joining inQuba, Prinay worked in IT operations and software development across various industries...